Privacy Policy

1. Introduction

Welcome to CozonRQ ("we", "us", or "our"). This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you use our mobile app and website at cozonrq.xyz (the "Service"), in compliance with the Nigeria Data Protection Act 2023 (NDPA).

By using the Service, you consent to these practices. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account data: name, email, phone number, profile info
• Payment data: processed securely via third parties (we do not store full card details)
• Communications: messages, support requests, feedback

2.2 Automatically Collected Data

• Device info: device type, OS, IP address, unique identifiers
• Usage data: app interactions, pages viewed, time spent
• Location data: approximate or precise (only if you enable for relevant features)
• Cookies & similar technologies (see Section 9)

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve the Service
• Process payments and fulfill purchases/subscriptions
• Communicate with you (updates, support, notifications)
• Personalize your experience
• Prevent fraud, abuse, and ensure security
• Comply with legal obligations
• With consent: send marketing/promotional messages (opt-out anytime)

4. Sharing Your Information

We share data only as necessary:

• With payment processors (e.g., Paystack) for transactions
• With service providers (hosting, analytics) under confidentiality agreements
• If required by law, regulation, or legal process

We do not sell your personal data.

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

In case of a breach, we will notify the NDPC and affected users as required by law.

6. Your Rights Under NDPA

You have rights to:

• Access, correct, or delete your data
• Object to or restrict processing
• Withdraw consent
• Data portability
• Lodge a complaint with the Nigeria Data Protection Commission

Contact support@cozonrq.xyz to exercise rights. We respond within required timelines.

7. Data Retention

We retain data as long as necessary for the purposes above or as required by law, then securely delete or anonymize it.

8. International Transfers

Data may be processed outside Nigeria (e.g., cloud services). We ensure adequate protections as per NDPA.

9. Cookies and Tracking

We use cookies for functionality, analytics, and performance. You can manage them via app/browser settings. Essential cookies are required for core features.

10. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect data from children without parental consent.

11. Changes to This Policy

We may update this Policy. Changes will be posted here with a new date. Significant changes may be notified in-app or by email.

12. Contact Us

Email: support@cozonrq.xyz
WhatsApp: +234-XXX-XXX-XXXX (replace with your real number)
Address: Lagos, Nigeria